DocNavy — Support

Contact: support@docnavy.com (replies within 2 business days)

Frequently asked

Which formats are supported?

PDF (text and scanned), DOC, DOCX, XLS, XLSX, XLSB, PPT, PPTX, ODT, ODS, ODP, RTF, EPUB, and CSV — 14 formats in total. Scanned pages are OCR'd on-device.

Does anything get uploaded?

No. There is no server. Conversion and OCR run entirely on your device. The App Store privacy label is "Data Not Collected".

A page came out garbled or empty

Open the file's Diagnostics tab — it lists exactly which pages were extracted directly, which went through OCR, and why. For stubborn pages, use "Force OCR" — available on the free tier too. If a document still converts wrong, email it to support (only if you are comfortable sharing it) with the diagnostics screenshot.

How do OCR languages work?

Language priority is configurable in Settings. The available list comes from your device's OS. For mixed-language documents, put the dominant language first.

Restore my Pro purchase

Settings › Plan › "Restore purchases" — sign in with the same Apple ID you bought with. Universal Purchase covers iPhone, iPad, and Mac.

Where are my converted files?

iOS: in the DocNavy folder inside Files › On My iPhone (or the folder you chose). macOS: the export folder shown at the top of the main window.